Technical Support Officer

Job Title: Technical Support Officer
Rate: £165 per day (Inside IR35 - umbrella)
Location: Hillingdon - Hybrid
Contract Type: Contract
Start Date: ASAP
Duration: 3 months

Overview:

We're looking for a reliable and proactive Technical Support Officer to provide high-quality administrative and operational support across waste/environmental services and customer-facing teams. You'll need to be organised, adaptable, and confident handling a busy workload with a strong focus on service delivery.

Key Responsibilities:

• Respond to queries via phone, email, and CRM; escalate as needed.
• Support service requests, complaints, and day-to-day admin for waste/environmental operations.
• Deliver a flexible, accurate admin service across multiple teams.
• Maintain workflows, track tasks, and flag any issues or resource gaps.
• Help with financial queries and follow correct payment processes.
• Contribute to service improvements and process efficiencies.
• Liaise with internal teams, external stakeholders, and members of the public.
• Provide occasional support across other sites or functions if required.

Requirements:

• Minimum 5 GCSEs including Maths and English.
• Strong admin experience, ideally in a busy, multi-team environment.
• Confident with Excel, Word, Google Docs, and case management systems.
• Excellent communication, organisation, and time management skills.
• Positive, flexible, and solution-focused attitude
• Previous Experience within Local Government