Technical Support Manager

AR830 - Technical Support ManagerLocation: Dunsfold Salary: £40,000 - £42,000 + BenefitsOverview:First Military Recruitment are currently seeking a Technical Support Manager on behalf of our client.The successful candidate will provide technical support across depot and dealer networks, deliver technical and health & safety training, carry out audits, and act as a key liaison between internal teams and external partners. This role requires strong leadership, communication skills, and the ability to support engineers both remotely and on-site while ensuring compliance with Safe Systems of Work.Duties and Responsibilities:

• Provide technical support to engineers and the dealer network via phone, email, and on-site visits.
• Deliver technical and Health & Safety training courses, including preparation of training materials and handouts.
• Conduct Health & Safety toolbox talks in line with Safe Systems of Work.
• Carry out field, workshop, and resident engineer audits.
• Produce technical service bulletins and Health & Safety bulletins when required.
• Prepare detailed technical reports following support visits.
• Support warranty administration processes and systems.
• Liaise with manufacturers and suppliers to obtain technical information and training updates.
• Work closely with internal teams to identify, resolve, and provide feedback on technical issues.
• Assist with depot Health & Safety and quality audits.
• Carry out compliance audits to ensure Safe Systems of Work are maintained.
• Support new engineer induction training modules.
• Provide technical support and training to the sales team.
• Attend product training courses and develop internal and dealer training plans.
• Contribute to business development projects as required.

Skills and Qualifications:

• Previous experience delivering and presenting training courses is highly desirable.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills at all levels.
• Ability to remain impartial and professional.
• Strong organisational skills with attention to detail and accuracy.
• Ability to prioritise workload and work independently.
• Comfortable working under pressure and meeting deadlines.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Willingness to travel nationwide and stay away from home when required.

Location: Dunsfold Salary: £40,000 - £42,000 + Benefits