Technical Support Manager - Lead, Automate & Scale API Support

TensorX, a Dublin-based sovereign AI infrastructure company, seeks a Technical Support Manager to own and scale the support function from day one. You will work hands-on in the queue while shaping processes, tooling, and runbooks to improve outcomes for developers and regulated customers alike.

You will partner with the founding team and Engineering, leading a small but growing team, and ensuring high-quality, timely support with clear escalation paths and customer-first communication.