Technical Support Desk Engineer

Overview

We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.

Responsibilities

• Provide remote technical support via phone and email to customers, installers, and field engineers.
• Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales.
• Process warranty claims and engineer dispatches using internal systems.
• Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.
• Resolve technical complaints and warranty-related enquiries.
• Support promotional activities and ensure accurate CRM/system data.
• Participate in Saturday support rota and attend occasional training or events.

What We're Looking For

• Strong technical knowledge in boilers or heating systems - ideally 5+ years' experience.
• Background in technical support or field service within the plumbing/heating sector.
• ACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus.
• Excellent communication, fault-finding, and customer service skills.
• Confident using IT systems and CRM tools.
• Team player with a proactive, customer-first mindset.

This is a great opportunity for someone hands-on in the heating industry looking to transition into a desk-based technical role with ongoing training and support.

To apply, submit your CV outlining your experience as a Technical Support Desk Engineer, and include a covering letter to enhance your application.