Technical Support Analyst

Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of IT hardware and software. Liaise with third-party IT support companies and vendors as required. Provide IT support to other AHUK offices as needed. Perform any other IM or IM Admin related tasks. Adhere to defined IT standards and procedures. Purchase, Configure, install and maintain desktop and laptop PCs Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Strong expertise in supporting Windows based PC's and servers Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a team A Qualification in IT (A+ or MCSE) Experience in a Technical support environment Able to obtain SC Clearance Computer science related degree Working knowledge of other IT operating systems (Linux) Experience working in a secure environment