Technical Support / Administration - Hertfordshire - up to £30k pa

Job Title: Technical Support / Administration

A leading company in the dynamic marketplace is looking for a technically minded individual to serve as the first point of contact for all support queries and to provide administrative support to the implementation team.

Responsibilities

• Resolve tickets wherever possible in a 1st line capacity.
• Troubleshoot and apply fixes to basic queries:
  • Basic portal updates/management
  • Technical issues
  • Order support
  • General questions
  • Login issues
  • Invoice queries
  • Goods in issues
  • Budget update requests
• Escalate issues accordingly if required.
• Progress order states.
• Manage approvals that exceed 7 days.
• Order management.
• Client specific support:
  • Internal account management
  • SMS messaging/reporting
  • Budget management
  • Merchandise order management
  • Adding digital assets
• Implementation team support:
  • Providing administration and project support.

Qualifications

• Experience working with Pageflex would be highly advantageous.
• Must be resident in the UK and have worked in the print, packaging, or paper sectors.