Technical Supervisor (Responsive Repairs)

We are seeking an experienced Technical Supervisor to oversee repairs and maintenance delivery across one of the following workstreams:

• Responsive Repairs
• Damp & Mould
• Voids
• Planned & Complex Repairs

You will be responsible for supervising a team of operatives and subcontractors, ensuring repairs are delivered safely, efficiently, on time, and to a high standard. The role acts as a key link between residents, contractors, planning teams, customer services, and management.

This is an excellent opportunity for a trades-qualified professional with supervisory experience within social housing, property maintenance, or repairs environments.

• Supervise operatives and subcontractors across repairs and maintenance activities.
• Plan and coordinate daily workloads to ensure service targets are achieved.
• Undertake pre-inspections, work-in-progress inspections, and post-inspections.
• Monitor repair quality, productivity, and compliance with KPIs and service standards.
• Provide technical support and guidance to operatives and wider teams.
• Manage contractor performance against agreed service levels.
• Ensure health and safety procedures are adhered to at all times.
• Monitor budgets, labour utilisation, materials, vehicles, tools, and equipment to achieve value for money.
• Produce performance reports and identify opportunities for service improvements.
• Support training, performance management, and development of operatives and trainees.
• Build positive relationships with residents and resolve complaints professionally and effectively.
• Work collaboratively with management teams to support maintenance strategies and service delivery objectives.
• Participate in an out-of-hours repairs and maintenance rota.

To be successful in this role, you will have:

• Experience supervising repairs and maintenance teams within social housing, property services, or a similar environment.
• A recognised trade qualification (eg Plumbing, Carpentry, Building Maintenance or equivalent).
• Experience within responsive repairs, damp & mould, voids, or planned maintenance programmes.
• Strong knowledge of building maintenance and construction practices.
• Experience managing contractors and monitoring performance against KPIs and SLAs.
• Good understanding of health and safety legislation and best practice.
• Excellent organisational and workload management skills.
• Strong communication and stakeholder management abilities.
• Proven leadership experience with the ability to motivate teams and drive performance.
• A proactive approach to problem-solving and continuous improvement.
• Full UK Driving Licence.

• IOSH, NEBOSH or equivalent Health & Safety qualification.
• Experience working within a social housing landlord or contractor environment.
• Commitment to ongoing professional development.