Technical Services Manager

JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JOB DESCRIPTION Role Title: Technical Services Manager Role Level: Management Location: 22 Ropemaker Date: January 2026 REPORTING RELATIONSHIPS Internal Relationships: Team Members, Health & Safety Department, Learning & Development, HR, SAP Team, Technical Support External Relationships: Customers, Clients, Suppliers ROLE PURPOSE The Technical Services Manager provides tactical operational leadership and direction to on-site engineering teams. This role ensures effective day-to-day management of engineering operations while maintaining contractual compliance and driving improvements in productivity, delivery efficiency, and service quality. The position holds responsibility for promoting and maintaining 100% Health & Safety compliance and auditing standards across all teams. KEY RESPONSIBILITIES Operational Management Manage and oversee daily engineering operations activities Exercise formal management responsibilities for allocated teams Set team priorities to ensure task completion and coordinate work activities across departments Drive engineering performance improvements to exceed service delivery standards Support implementation and adoption of Management Information Systems Health, Safety & Compliance Ensure engineering teams maintain 100% compliance with Health & Safety requirements Oversee audit compliance, toolbox talks, tool checks, and equipment calibration Work within and promote Health, Safety and Environmental policies and procedures Ensure completion of all mandatory training within teams Team Leadership & Development Engage and coach supervisors in performance management practices Inspire engineers to deliver excellence aligned with KPIs, H&S standards, and internal procedures Conduct monthly performance reviews within engineering teams Drive and encourage development through formal learning and on-the-job experience Recognize, respect, and reward team contributions and achievements Lead teams with a 'drive for change' attitude and role model leadership capabilities Customer Service & Stakeholder Management Demonstrate strong service orientation and commitment to high customer service standards Present professional image while promoting one-team ethos for clients, occupiers, and visitors Understand contract SLAs and KPIs, ensuring engineering teams deliver to specifications Engage confidently with external and internal stakeholders across all organizational levels Ensure timely and transparent communications throughout the JLL family Continuous Improvement Understand Integral processes and make decisions guided by policies, procedures, and business plans Innovate management practices and processes to meet changing business circumstances Manage action plans to implement improvement initiatives Challenge superiors constructively to optimize team effectiveness and efficiency Support colleagues and use judgment to resolve daily technical and operational problems Advise and support the Engineering Services Director (ESD) ESSENTIAL EXPERIENCE & QUALIFICATIONS Required Experience Demonstrated experience in similar management role Proven leadership capabilities in technical environments Experience building positive relationships with teams and stakeholders Technical Qualifications Relevant engineering qualifications Understanding of engineering operations and maintenance practices Key Competencies Excellent interpersonal, written, and verbal communication skills Ability to communicate using appropriate styles, methods, and timing Capability to clearly communicate work tasks and secure commitment to high performance levels Resourcefulness in acquiring additional professional expertise Tact and diplomacy in handling sensitive issues and information exchange Professional demeanor with colleagues, clients, and customers Self-motivated with strong team collaboration abilities Ability to maintain objective and positive focus during high-pressure periods Enthusiasm and energy about work with ability to inspire others Personal Attributes Strong service orientation and customer awareness Commitment to excellence in service delivery Ability to role model organizational leadership capabilities Capacity to work effectively under sustained work pressureThis job description outlines the primary responsibilities and requirements for the Technical Services Manager position. The role demands a balance of technical expertise, leadership skills, and customer service excellence within JLL's operational framework. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose