Technical Service Advisor

Our well-established client is recruiting for a Customer Service Advisor to provide exceptional customer service and technical support within the Classic Automotive sector!

Technical Service Advisor Roles and Responsibilities:

• Respond promptly and professionally to customer enquiries via telephone, email, and other communication channels
• Provide technical advice and product guidance to retail and trade customers
• Promote relevant products, upgrades, and alternative solutions to maximise sales opportunities
• Advise customers on restoration services, product availability, lead times, and returns procedures
• Accurately process customer orders using the company computer system
• Communicate any order delays, stock shortages, or unavailable parts to customers
• Maintain accurate customer records and order information
• Develop and maintain a strong knowledge of company products and services
• Provide technical support and troubleshooting where appropriate
• Support Sales Assistants in developing product and mechanical knowledge
• Liaise with internal departments to ensure effective communication and customer satisfaction
• Escalate customer concerns to the Customer Service Manager when required
• Assist other departments during busy periods
• Report any unsafe working practices or faulty equipment
• Comply with company policies, procedures, and terms and conditions of employment

The ideal Technical Service Advisor will

• Have previous experience within a customer service, sales, or technical support role
• Possess a strong mechanical aptitude and understanding of automotive components
• Have excellent verbal and written communication skills
• Be confident explaining technical information to customers of varying knowledge levels
• Have good IT skills and experience using order processing or CRM systems
• Be highly organised with excellent attention to detail
• Be able to prioritise workload and work effectively in a fast-paced environment
• Previous experience within the automotive, engineering, classic vehicle, or parts supply industry would be advantageous
• Knowledge of carburettors, fuel systems, or restoration services would be beneficial

Working Hours and Benefits:

• Comprehensive training and development programme provided
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme