Technical Operations Engineer (Remote, GBR)

Serve as a primary infrastructure point of contact for the EMEA and META regions. Provide reactive infrastructure support when issues arise to allow Red Team operators to maintain productivity on their engagements. Proactively review our infrastructure looking for gaps and improvements. Maintain and administer Windows and Linux systems. Ensure our systems are compliant with IT and security policies. Ensure users adhere to our guidelines, standards, and policies. Participate in team discussions for system improvements and assist with planning future upgrades. Build IaC projects that tie into a larger ecosystem. Document infrastructure projects as our technologies evolve. Share responsibilities on administration and development. A proven track record empowering operational teams and maintaining production systems. Experience with Windows and Linux system administration. Experience developing scripts and projects in Python and Bash. Confidence operating and navigating a Unix-based machine through the command line interface. Experience administering Cloud services (AWS, Azure, GCP). Experience using AWS services like CloudTrail, EC2, S3, and IAM. Experience creating, reading, and updating AWS IAM policies. Experience using Git. Working knowledge of networking protocols, authentication methods, and privileges. Familiarity of security standards and architecture including systems hardening, role based access control. Familiarity with encryption and proper handling of sensitive data / secrets. Familiarity with IdP management and integrating/federating authentication with custom services/apps (SAML, OIDC, etc.). Working knowledge of Linux/Mac file systems, daemons, and shell environments is a plus. Practical experience deploying C2 infrastructure and redirectors is a plus. Security community participation (conference speaker or tool contributor) is a plus. Familiarity with the following is a plus: Ansible, Docker, Jenkins, LogScale, Terraform. An open mind and enthusiasm to learn the parts of our technology stack that are new to you. Strong problem solving and critical thinking skills. Excellent oral and written communications skills in English. 3+ years of relevant system administration experience (some skills will be learned on the job). Ability to maintain discretion related to sensitive work (both internally and externally). Ability to be receptive to peer review and conform to project-specific conventions. Ability to explain topics you are familiar with at different abstraction levels. Ability to manage infrastructure projects from conception to ongoing maintenance. Ability to handle high pressure situations in a productive and professional manner. Ability to simultaneously consider multiple (sometimes opposing) perspectives. Ability to apply best practices (but flexible to bend conventions when appropriate). Ability to form conclusions driven by data and evidence, in addition to intuition. Interest in knowing something about everything, and everything about something. Interest in developing solutions with a systems-level thinking approach. Interest in integrating knowledge from various non-cybersecurity domains is a plus. Interdisciplinary educational background (outside of cybersecurity) is a plus. Passion to understand and develop solutions requiring diverse skills. You are not required to be an expert in every skill, but should maintain an interest in how they are connected. Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe