Technical Manager

Work as part of a team to efficiently process high volumes of telephone enquiries

Authorise repairs daily, issue approval numbers, and agree SMR costs within agreed guidelines to minimise costs

Organise logistics around CVRT test requirements

Update database and correspondence daily

Ensure vehicle downtime is kept to a minimum and operating costs remain within budget

Communicate with vehicle manufacturers and liaise with representatives on issues as determined by after-sales policy

Resolve quality issues as directed by Line Manager

Ensure all complaints and communications adhere to company policy and agreed guidelines

Undertake any reasonable role-related duties as required by Line Manager

Achieve team goals and individual targets as outlined by the Line Manager

Work on a rotational basis to cover the department's hours of operation

Knowledge, Skills & Experience

Technician qualification essential (Motor Mechanics) or experience in an authoritative position as Service Manager/Advisor at a dealership or vehicle manufacturer

Experience working in a corporate office environment and dealing with customers is advantageous

Excellent numeracy and literacy skills

Computer literate with excellent knowledge of Microsoft Office (Word, Excel), Lotus Notes, and garage systems desirable

Pragmatic decision-maker with good technical knowledge

Strong customer satisfaction drive, comfortable negotiating with garages and internal teams to resolve issues

Effective telephone communication skills with both suppliers and customers

High achievement and drive with proven ability to deliver results; professional, knowledgeable, and enthusiastic

Team player who actively participates in shared objectives and is committed to achieving team goals

Flexible approach, willing to carry out a variety of tasks and work additional hours as required