Technical Engineer

The company is an established and leading manufacturer of safety hardware and solutions to various industries such as defence, rail, automotive and marine.

They are seeking to recruit a Technical Engineer for their operations in the Redditch area.

Salary

Circa £40k - £45k per annum.

Hours of work

Monday to Thursday 7.30am to 4.30pm and Friday 7.30am to 1.30pm.

Benefits

Private medical insurance, employee discounts, staff social events, free parking.

Responsibilities

• Provide timely and effective technical support to customers.
• Diagnose and resolve technical issues via problem solving, recommend and investigate solutions and preventative measures, perform repairs.
• Maintain accurate records of customer interactions and resolutions.
• Close collaboration with quality and engineering teams to resolve complex issues and implement preventative measures.
• Manage warranty claims and ensure timely resolution.
• Communicate proactively with clients in a timely manner.
• Manage spare parts inventory.
• Ensure compliance with quality standards.
• Provide on site support on client premises when required.

Experience and Qualifications

• A strong technical engineering background required.
• Able to read and interpret engineering drawings.
• Good CAD design experience.
• Previously worked in a parts returns, warranty and service environment.
• Hold some degree of supervision or managerial experience.
• Strong technical troubleshooting skills - able to analyse complex issues and provide effective solutions.
• Strong verbal and written communication skills.
• Pro active approach and good problem solver.
• Able to work independently and multi task.
• Hold a valid driving licence and willing to visit client sites when required (approx once a month).

The company is based in Redditch so is commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham.

Please apply now to be considered for the vacancy!