Technical Enablement Manager

Posted Thursday, July 31, 2025 at 11:00 AM

Who we are

At MediaKind, we're reshaping the future of streaming video-and we're moving at incredible speed. Our cloud-native, agile technology enables customers to rapidly build, deploy, and scale premium streaming experiences, removing traditional barriers to innovation and growth.

We're on a mission to transform how the world watches video: making every moment extraordinary, personalized and valuable for content owners and their consumers.

Here, you'll be part of a dynamic team that's redefining how media experiences come to life. Our award winning products simplify complex operations, enabling customers-from iconic sports brands to innovative broadcasters and content owners-to focus purely on storytelling, and growth. By replacing legacy complexity with cloud-connected solutions, we ensure speed, simplicity, and commercial transparency. You'll be joining a team that values practical thinking over buzzwords, and velocity over bureaucracy.

Beyond technology, our true strength lies in our people. We are committed to fostering a passionate community of creators, developers, and artists who love what they do. Together, we'll redefine the art of streaming.

If you're ready to build what's next in streaming-and do it with a team that moves fast, thinks boldly, and builds with intent-come make it happen with us.

Position Overview

We're looking for a dynamic and technically savvy Technical Enablement Manager to empower our global channel partners (VARs, Tier 1-3) with the tools, training, and support they need to successfully position and sell our solutions. This role blends technical enablement, sales desk support, quoting assistance, and process optimization to drive partner success and internal efficiency.

You'll collaborate cross-functionally with Pre-Sales Engineering, Product, Sales, and Sales Operations teams to ensure partners are equipped with the latest product knowledge, best practices, and streamlined support systems. You'll also serve as the technical expert within the inside sales team, supporting quoting, renewals, and partner engagement.

Key Responsibilities

Partner Enablement & Training

• Deliver engaging training sessions on new features, product updates, and best practices to global channel partners.
• Host webinars, develop technical documentation, and maintain a centralized enablement resource hub.
• Lead technical onboarding for new partners and provide ongoing education.
• Share global best practices and use cases to drive consistency and elevate partner performance

Sales Desk & Quoting Support

• Assist partners with quoting, solution design, and technical configurations.
• Act as a technical escalation point for pre-sales inquiries and complex quoting scenarios.
• Ensure partners understand licensing models, product compatibility, and workflow integration.
• Support renewals and serve as the technical liaison for the inside sales team.

Process Development & Collaboration

• Identify and implement process improvements to improve the partner experience through efficient processes.
• Enable seamless partner interactions by aligning tools, training, and support systems.
• Create frictionless quoting and support journeys that reduce complexity and accelerate deal velocity.
• Design intuitive and scalable partner workflows that support global channel growth.
• Share customer workflows and insights with sales leadership to inform strategy.
• Collaborate with Pre-Sales Engineering on complex opportunities and technical alignment.
• Partner with Product, Sales Ops, and Engineering to align on roadmap and partner needs.

Technology & Industry Expertise

• Apply knowledge of streaming, video workflows, and cloud platforms (AWS, Azure) to support partner use cases.
• Tailor support strategies to the unique needs of Tier 1, Tier 2, and Tier 3 partners across global regions.

Skills and Qualifications

• 2-5 years' experience in sales, sales engineering, or partner enablement roles.
• Degree or equivalent in engineering or related field
• Proven experience supporting or working with channel partners, VARs, or distributors.
• Strong understanding of quoting tools, solution design, and customer workflows.
• Excellent communication, presentation, and relationship-building skills.
• Familiarity with HubSpot or similar CRM platforms preferred.
• Experience with cloud platforms (AWS, Azure) and streaming/video technologies is a plus.
• Ability to translate complex technical concepts into actionable guidance for partners.
• Self-starter with a positive attitude and a drive to deliver results in a fast-paced environment.

Location:

• US or UK Remote or Hybrid
• Competitive salary and bonus structure
• Ongoing training and professional development opportunities
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options

Here at MediaKind, we are dedicated to creating an inclusive workplace where we appreciate the unique skills, capabilities and perspectives that our people bring. We believe that diverse teams are better for our employees, customers and our business. Everyone's identity, background and life experiences add to the MediaKind story and we welcome all .