Technical Customer Support (Italian & English) - Remote from Portugal (F/M/X)
Posted 10 hours 16 minutes ago by Randstad Portugal
Are you fluent in Italian and English and passionate about helping people through technology? Join one of Switzerland's leading telecom companies from the comfort of your home in Portugal! You'll be part of a dynamic team supporting customers with technical issues related to internet, TV, and mobile services. This is a fantastic opportunity to combine your language skills with a career in one of the world's most fast-paced and innovative industries.
What you'll do:
- Handle incoming and outgoing customer calls
- Troubleshoot technical problems (internet, TV, fixed network)
- Advise customers on services and offers
- Provide excellent support to build customer loyalty
- Support sales by identifying customer needs
- Keep quality and performance standards high
What we're looking for:
- Fluent in Italian and English
- Previous experience in customer support or call center
- Strong communication and customer service skills
- Comfortable working in a fast-paced, tech-driven environment
- Sales experience is a plus
- Organized, responsible, and proactive attitude
What we offer:
- Base salary: €900/month x14
- Language bonus: €100/month x13 (Italian) + €150/month x13 (English)
- Performance bonus: Up to €360/month x12
- Meal allowance: €9.60/day x12
- Transport allowance: €20/month x12
- Health insurance: Starting from the 3rd month
- 100% remote onboarding and training
- International and friendly work environment
At Randstad, our mission is to become the world's most equitable and specialized talent company. We welcome people with a wide range of skills and experiences and are committed to making our recruitment and hiring processes accessible to all. If you need any accommodations to make your application or interview process more comfortable, please don't hesitate to let our recruitment team know.
Ready to take your career to the next level while working from the comfort of your home? Don't wait-apply today and be part of something great!