Technical Author (UK-Based)

We are seeking a Technical Author on a 12-month fixed-term contract to take ownership of our customer-facing and internal documentation. This is a primarily greenfield role, giving you the autonomy to establish best practices, set standards, and create high-quality content that makes a real impact for our customers, partners, and internal teams.

You will lead the revamp of our existing API documentation and expand our knowledge base with integration guides, troubleshooting content, and support articles. As the sole technical author in the business, you'll work cross-functionally with Development, Product, Customer Success, and Operations - reporting directly to our VP, Operations and operating with significant independence. This role is primarily remote, with occasional travel to London or Ipswich for quarterly business reviews or workshops.

Job requirements

• Have proven experience as a Technical Author or Technical Writer within SaaS, UCaaS, CCaaS, CPaaS, or payments environments.
• Are a Confluence expert, confident in structuring knowledge bases and managing permissions for targeted content visibility.
• Have experience creating high-quality API documentation, integration guides, and customer support content.
• Can translate complex technical concepts into simple, audience-appropriate language.
• Designing, writing, and maintaining customer-facing documentation including API guides, integration documentation, troubleshooting articles, and support knowledge base content.
• Revamping and improving our existing API documentation to ensure clarity, accuracy, and usability for developer and partner audiences.
• Structuring and managing our documentation in Confluence, including article hierarchy, tagging, and permission management to control visibility across different customer and partner groups.
• Working with subject matter experts across Development, Product, Customer Success, and Operations to capture technical knowledge and turn it into clear, accessible documentation.
• Establishing content standards, workflows, and style guidelines to ensure documentation is consistent and scalable.
• Acting as the documentation lead within the business, with autonomy to shape how knowledge is delivered internally and externally.

What we offer

• 25 days holiday, rising to 28 days per annum with length of service
• Day off on your birthday
• Medical, dental and optical insurance cover (after qualifying period, subject to terms)
• An exciting and flexible working environment surrounded by friendly and committed co-workers
• UK: Electric Vehicle Scheme (after qualifying period, subject to terms)
• "Work from anywhere" 2 weeks per year policy
• Training and development opportunities
• Access to an employee assistance programme and wellbeing support hub
• Team events, ad-hoc incentives and competitions

Apply now

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