Technical Assessor

Responsibilities

• Undertake technical assessments and provide advice and support to suppliers throughout the assessment process.
• Accurately verify documents submitted by suppliers against the set criteria and in line with agreed processes, providing guidance at every stage.
• Proactively engage with customers across multiple communication channels in an efficient and timely manner - requesting data updates, providing further information, or resolving and escalating issues where applicable.
• Provide accurate responses to customer queries, seeking clarification where required to ensure the correct response is given.
• Deliver an outstanding level of quality and customer service across all communication channels, in line with company policy.
• Assist in the development and delivery of additional technical services as required.
• Work within set KPIs and self manage personal performance against business and personal targets.
• Meet regularly with the Team Leader to give feedback and help improve customer service culture, response times and tools.
• Support new starters with training and mentoring where requested, and work closely with other teams to ensure a positive customer experience.

Requirements

• Hold at least one SSIP recognised Health & Safety qualification (listed below).
• Have a minimum of 2 years' general Health & Safety experience, with a construction sector background.
• Have appropriate knowledge of relevant UK Health & Safety legislation.
• Be an SSIP Registered Assessor, or complete and pass the 1 day SSIP Assessor Training Course within 3 months of appointment, and the 3 yearly SSIP Refresher thereafter.
• Have fluent written and spoken English, with the ability to read, interpret and review complex documentation.

Core Competencies

Demonstrates expertise in Health & Safety regulations and assessments, with a strong focus on customer service and communication. Capable of mentoring and training new team members while effectively managing performance against KPIs.