Technical Application Service Specialist

Technical Application Service Specialist page is loaded Technical Application Service Specialistlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 17, 2025 (21 days left to apply)job requisition id: 140893 End Date Thursday 16 October 2025 Salary Range £83,411 - £98,130 Flexible Working Options Hybrid Working, Job Share Job Description Summary About this opportunity: This role sits within a small but impactful team focused on modernising service operations. You'll lead service reliability efforts, manage a virtual team of contributors, and work cross-functionally to ensure our applications run smoothly. With ambitious goals to become the best digital bank, it's a great time to join and help shape the future of service excellence. Job Description What you'll be doing Lead service reliability engineering initiatives, driving faster recovery and learning from incidents Champion an automation-first mindset to improve operational efficiency Manage a small team and establish a virtual network of stakeholders and contributors Act as a thought leader in service, influencing cross-functional teams and senior stakeholders Own and coordinate major incidents, ensuring timely resolution and thorough post-incident reviews Drive continuous improvement across operational processes and service transitions Represent the function in governance forums and strategic planning discussions Build relationships with external partners and vendors to support service innovation What you'll need Proven experience in IT operations or service management with line management responsibilities Strong stakeholder management skills and ability to operate at peer-level across functions Expertise in incident, problem, and change management frameworks (e.g. ITIL) Passion for automation and service reliability engineering And any experience of these would be really useful: Familiarity with monitoring tools such as Dynatrace or Splunk Exposure to Agile, DevOps or SRE principles ITIL Foundation certification Experience in enterprise environments with 24x7 operations About working for us We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday , with bank holidays on top At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.