Technical Account Manager

Overview

Step into a company that is reimagining how observability works by building a platform that delivers immediate insights without the overhead of traditional indexing. By eliminating complexity and significantly reducing operational costs by up to 70 percent, this solution offers a unified view across logs, metrics, traces, and security events, all in real time. Now they are looking for a Technical Account Manager to join the mission.

This is not your typical post sales role. You will become the trusted technical advisor for new clients, helping them realise the full potential of the platform. From initial deployment through to long term adoption, you will guide the customer journey and ensure value is delivered every step of the way. Your impact will be significant, working closely with both engineers and executive stakeholders, solving problems, smoothing out integrations, and translating complex technical concepts into clear and actionable guidance.

Responsibilities

• Act as a trusted technical advisor for new clients and guide adoption from initial deployment through long-term value realization.
• Deliver onboarding sessions, troubleshoot in containerised environments, and demonstrate features to stakeholders including CTOs.
• Solve problems, smooth integrations, and translate complex technical concepts into clear, actionable guidance.
• Collaborate with engineers and executives to ensure customer outcomes and value delivery.

Qualifications

• Strong experience supporting technical products in a customer-facing capacity
• Deep understanding of cloud-native technologies and modern observability stacks such as Grafana, DataDog, Splunk or similar
• A hands-on mindset and the ability to work comfortably across Kubernetes, microservices, and comparable environments

Benefits & Environment

This is a hybrid role with two days each week spent collaborating in a central London office. In return, you will join a growing global company with momentum toward IPO. Expect strong financial rewards including equity, healthcare, bonuses, and the chance to make a lasting difference to your clients.

If you are ready to help organisations get serious about their data, we would love to speak with you.

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