Tech Writer III

Posted 9 hours 46 minutes ago by Johnson Controls, Inc.

Permanent
Full Time
Other
Dublin, Ireland
Job Description

Who we are


Johnson Controls is a smart buildings company. We provide complete hardware and software solutions to make buildings safer, more comfortable, and more efficient.


Our Technical Writing org consists of 80+ writers at all experience levels. We do more than just write. As a uniquely large technical communication department, we have built our own DocOps processes: authoring tooling, publishing platform, CCMS, style guide, review/editing, illustration, patents. The majority of our content is authored in DITA XML but we also support other authoring tools such as InDesign, Framemaker and Madcap Flare.


The Technical Writing org have a track record of innovation within the company. We have won innovation competitions and had several patents granted.


What you will do



  • Working closely with manufacturing teams based in Dublin. Candidates will be required to be onsite up to 4 days per week


  • Creating content for a business unit supporting program releases under the guidance of more senior team members


  • Creating standard operating procedures based on HVAC manufacturing processes.


  • Creating content in DITA xml and content management systems


  • Creating technical illustrations


  • Providing DocOps support. You will have the opportunity to support one of our process teams.



What we look for



  • 2+ years of technical writing experience


  • Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science


  • Experience with writing SOPs, preferably DITA xml


  • Technical illustration skills: Photoshop and Illustrator or similar


  • Excellent communication and interpersonal skills. You will be working closely with the development and product management teams


  • Ability to plan, organize, and support multiple program releases


  • Mentoring experience. Sharing knowledge with other is an important part of the culture of our org.


  • Document control and revisioning in content management or version control systems


  • Technically skilled. Knowledge of scripting languages, APIs, SQL is desired.