Teamlead Customer Service

Responsibilities

• Management and development of an internal sales team
• Support and coaching of employees and ensuring smooth order processing
• Support in project management and coordination of cross-departmental tasks
• Ensuring data quality, reporting, and analysis (e.g., sales, forecasts, supplier reports)
• Helping to shape the division's strategy with a focus on customer experience
• Integrating new systems and interfaces (e.g., Power BI, Salesforce)
• Driving efficiency, digitalization, and customer experience

Hardskills

• Completed commercial training, further training in business administration, process management, or customer experience management
• Several years of experience in customer service, order processing in project business, or customer experience
• Salesforce experience is an advantage
• Management experience is an advantage or high motivation to take on a leadership role
• Very good knowledge of SAP, MS Office, and reporting tools (e.g., Power BI)
• Experience in process development and interface management
• Very good written and spoken German and English, other languages are an advantage

Softskills

• Passion for customer experience and service quality
• Strong leadership and communication skills
• Solution-oriented, independent, and structured approach to work
• Analytical thinking combined with pragmatism in day-to-day business
• Customer-focused approach with a keen sense of quality and efficiency
• Enjoyment of teamwork and assertiveness when dealing with complex issues

We offer

• An open and collegial corporate culture
• Freedom for ideas
• Participation in sports and leisure activities
• Promotion through further training, especially at our SKAN Academy
• Intensive and job-oriented induction
• Short decision-making paths and flat hierarchies
• Open communication policy
• 5 weeks holidays and the possibility of further holidays

For questions please contact Viviane Braxton