Team PA Manager (5717)

We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone's situation is different. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment.

We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

Your Role and What You'll Be Doing

As Team PA Manager, you'll play a pivotal role in ensuring the delivery of Team PA duties across our Private Client Group. You'll oversee complex administrative tasks, support team leaders, coordinate client facing processes, and contribute to the efficiency of legal proceedings. You'll act as an escalation point for fee earners, clients, and internal support teams, championing operational excellence and client service.

Your key responsibilities will include:

• Overseeing the delivery of Team PA services, ensuring high standards of administrative support.
• Leading, coaching, and developing Team PAs to foster a collaborative, high performing, and client focused culture.
• Managing and improving client facing and internal administrative processes to support smooth legal matters and team operations.
• Acting as a key point of contact and escalation for fee earners, clients, and internal support teams, resolving issues efficiently and professionally.
• Championing the adoption of new tools and technologies, driving continuous improvement and modern ways of working.
• Promoting a culture of exceptional client service, ensuring all administrative support contributes positively to the client experience.
• Collaborating with department heads to understand business needs and align Team PA support accordingly.
• Monitoring and maintaining the quality and consistency of Team PA outputs, ensuring compliance with firm standards and procedures.
• Coordinating PA resource allocation to meet business demands, ensuring coverage and efficiency across teams.
• Identifying opportunities for operational enhancements and leading initiatives that improve team effectiveness and service delivery.

About You

• Experience and an understanding of administrative duties within the legal sector.
• Experience in a leadership role, or demonstrable leadership skills are essential
• A team player with integrity, diplomacy, and a commitment to quality.
• Able to work on your own initiative, with strong problem solving skills.
• Skilled in building effective working relationships and communicating clearly.
• Detail oriented, with excellent time management, organisation, grammar, and punctuation.
• Accurate and attentive to detail in all aspects of your work.
• Professional in both telephone and face to face interactions.
• Able to work under pressure and with confidentiality and discretion.
• Experienced in using Word, Excel, PowerPoint, and Outlook in a professional environment.
• Familiar with firm policies, expense systems, and financial approvals (desirable).
• Passionate about driving innovation, adopting new tools, and fostering a supportive, empowering environment for your team.

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

Additional Information

As part of the Irwin Mitchell Group's on boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

We're proud of our values, and we're looking for people who share them.