Team Member

About the Role

Kauai is looking for a Team Member to join its team, playing a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. The role covers serving customers, preparing meals, maintaining excellent hygiene standards and supporting colleagues, all of which contribute to delivering an outstanding member experience every day. The Team Member works collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience. This is a zero hours role.

Key Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Required Experience & Qualifications

• Food Safety Level 2 qualification, or willingness to obtain it.
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

Preferred Skills

• Previous experience in a customer service, hospitality or food service environment is desirable.

Workplace

• Zero hours role with no guaranteed minimum hours.

Salary

• £12.71 Per hour (GBP).

Benefits & Perks

• 30 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.
• Complimentary Virgin Active membership for yourself.
• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.