Team Member

Our People are Joyful, Diverse, Authentic, Curious & Proactive.

Whether you're taking your first steps in hospitality or bringing years of experience to the industry, we'd love to hear from you. At Incipio, we believe that great guest experiences start with great people, which is why we place team development, wellbeing, diversity, and inclusion at the heart of everything we do.

From day one, you'll have access to training, development opportunities, and industry leading courses that empower you to take ownership of your career pathway. We foster a culture where every team member is encouraged to learn, grow, and contribute, regardless of their role or level of experience.

Through collaborative projects, creative initiatives, rewarding incentives, and a strong focus on team welfare and mental health, we create opportunities for our people to connect, develop new skills, and achieve their full potential.

At Incipio, you'll be part of a vibrant, ambitious team where your ideas are valued, your growth is supported, and your success is celebrated.

THE INCLUSION COLLECTIVE

Get involved with Incipio's Diversity, Equity & Inclusion initiative - be the positive impact you want to see!

INCENTIVES & REWARDS

Get rewarded for going above and beyond for our guests and your team

UNFORGETTABLE EXPERIENCES AT EVERY CAREER STAGE

We offer experience led engagement opportunities to everyone on the Career Pathway

WAGESTREAM

Access your earnt wages, create savings pot, access to discounts, and financial coaching

GET QUALIFIED

Get your Personal License, WSET Level 2 in Wine or Spirits, Mental Health First Aid, First Aid, Fire Marshal or complete an apprenticeship at Incipio

WE'RE HERE TO HELP

Health, Dental and Optical insurance - claim back your glasses or get a GP appointment quickly

INCIPIO IMPACT BONUS SCHEME

We offer a competitive bonus scheme that rewards performance, dedication, and contribution to Incipio's success

MENTAL MAINTENANCE

Up to 6 Therapy sessions for free with our partner Self Space, with the option to extend

BRING YOUR MATE OR A DATE

50% off food and drinks in all our venues for you and up to 5 of your friends or family

The Role:

As Deputy General Manager, you'll be key to the running and success of your venue.

Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues.

You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.

We Expect You To:

Have experience in high volume restaurants, understanding how to manage a dining room from table turns to elevated guest experience.

Take full ownership of your KPIs whether that is financials, people, compliance, stock management - guest experience is at the core of your passion.

Lead joyous, guest focused, shifts - managing everything from atmosphere to standards.

Empower your team to develop through the career pathway, giving clear and example lead feedback.

Obsess over service standards - delivering nothing short of excellence.

Coach, mentor, and inspire - with a big heart and a focus on people development.

Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.

Ensure safety - of your guests, your team, and your venue at all times.

Maintain compliance - actively promote completion of online training, daily/ weekly checks and best practices.

Adapt and evolve - embrace challenges and thrive in a changing environment.

Communicate with impact - clearly, effectively, and with intention. Always taking the time to review and follow up.

Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You'll Be:

A proven leader with experience in a high volume restaurants.

Energy, passion, and resilience - you lead by example and thrive under pressure.

A structured mindset - setting clear expectations and empowering your team.

Obsessed with communication - constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success.

Engaged in wider Incipio culture, living and breathing our values.

Curiosity and courage - always questioning, improving, and innovating.

Knowledge of Italian culture, dining and wine.

Benefits & Best Bits

Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards

Bonus potential based on your KPI performance

Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio

Hugely exciting career development, with opportunities to grow and expand in this role as the business grows

Bonus capacity paid annually

Company awards and events

Sickness & Compassionate Pay

Incentive trips (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and Adoption leave

Incipio FC + Seasonal Socials

50% discount for food and drink in all our venues

Length in service; earn additional holiday after 2 years continuous service

We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

OUR BRANDS If you are interested in working with Incipio Group and there isn't an opportunity that suits you