Team Member

Job Description

• Competitive Salary: £12.77 per hour + Amazing Perks!
• Hours: Real contracts from 8-35 (no zero hour contracts)
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you'll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You'll follow clear standards, support across different areas, and elevate issues when needed.

Your Impact

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer gambling procedures; challenge age restricted behaviors confidently; report incidents promptly.
• One team mindset: communicate clearly with colleagues and jump in where needed - front of house, floor, food & beverage, cleaning - so service flows smoothly.

You'll Bring

• Customer first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organized with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
• Competitive Salary: We value your contributions and offer a competitive salary that recognizes your hard work and dedication.
• Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
• Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarize you with Mecca values and culture, ensuring you are well prepared for your role.
• People Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
• High Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
• Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
• Emphasis on Growth: At Mecca, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.