Team Manager

Overview

As a Team Manager of Customer Assistants you will support your leadership team to ensure every customer who visits or interacts with your shop receives an exceptional service experience, through the creation of a seamless customer shopping journey.

Key Responsibilities

• Strive for high levels of customer and Partner (employee) satisfaction.
• Empower your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
• Build genuine relationships with customers and internal and external stakeholders.
• Work with the wider shop leadership team, taking on duty manager responsibilities when required.
• Through the development of a clear resourcing strategy, recruit Partners with the capability, aspiration and passion to deliver outstanding service.

Essential Skills & Experience

• Experience of leading a large team in a fast paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment.

Desirable Skills & Experience

• Disciplinary and Grievance experience.
• Hiring Manager / Recruitment experience.

Compensation & Hours

Pay: £32,000.00 - £45,600.00 annual

Hours: 37.5 full time hours required, including late nights to 20:10 and alternate weekend working.

Night Premium: £4.75 per hour for hours worked between 22:00 - 06:00.

Benefits

We support flexible working, which may include flexible or compressed hours, job sharing or shorter hour contracts where possible.

Location

Cheadle (John Lewis & Partners), Wilmslow Road, Cheadle, Cheshire, SK8 3BZ

Job Level

Partnership Level 8

Pre employment Vetting

Some roles are subject to pre employment vetting, which may include DBS checks for successful candidates. If required, you will be informed and provided with information about vetting during the recruitment process.