Team Manager
Posted 9 hours 55 minutes ago by Sanderson Recruitment Plc
Who are Diligenta?
Diligenta s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
We re expanding our leadership team and have an exciting opportunity for a Team Manager position within our LBG Account in Edinburgh. As a Team Manager, you'll play a pivotal role in coaching, motivating, and inspiring our Customer Operations Representatives to deliver outstanding service to our customers. This is more than just a managerial role , its about empowering your team to succeed while driving continuous improvement and ensuring we meet our operational goals.
What you'll be doing
- Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
- Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
- Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment.
- Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience.
- Use data analytics to make informed decisions, track performance, and identify areas for team development.
- Develop and implement training plans to ensure your teams skills are always aligned with business needs.
- Continuously strive for innovation and excellence, playing an active part in improving our services and operations.
What we're looking for
- At least 1 year of experience in a managerial role preferably within Back Office or contact centre, financial services, life and pensions or office setting.
- A passion for problem-solving, decision-making, and making a real difference within a team environment.
- Strong time management and organisational skills to juggle multiple priorities effectively.
- Excellent communication skills, both written and verbal, with the ability to engage and motivate others.
- Proficiency in MS Excel and Word, and an eagerness to embrace new technologies and systems.
- A genuine desire to support your teams growth while delivering an exceptional customer experience.
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ( Death in Service") & Group Income Protection
- Apply to find out about our other benefits
Ready to take the next step in your career? Apply today and become part of our innovative team!