Team Leader Customer Service

To apply: email CV to

Customer Service Team Leader

£38,000 - £43,000 + generous benefits.

We are seeking a dynamic and experienced Customer Service Team Lead to oversee our customer support operations. This role involves working "hands on" and guiding a team to deliver exceptional service, ensuring customer satisfaction, and maintaining efficient communication channels.

Responsibilities

• Manage a team of 6 Order Processors - Customer Service Advisors.
• Handle escalations, drive improvements, and coach staff.
• Oversee day to day management of the customer experience team, ensuring efficient collaboration and timely delivery of projects.
• Lead the Customer Service and Projects teams; ensure effective delivery, communication and execution of all customer orders/projects.
• Monitor service levels and implement strategies to gather customer feedback; review and improve the overall customer experience.
• Ensure timely and effective resolution of customer issues and escalations.

Qualifications

• Previous team leading experience in a fast moving, client focused environment with a confident leadership style.
• Some project management understanding.
• Experience with SAP and Microsoft Dynamics.