Team Leader, Centralised Complaints & Resolution

The City of Edinburgh Council is seeking a highly motivated Team Leader to head the new Centralised Complaints function within Housing Services and Homelessness at Waverley Court, Edinburgh. The role focuses on receiving, logging, allocating and closing complaints with a customer-focused approach.

You will lead a team, develop staff, monitor performance and collaborate with colleagues and Elected Members to ensure consistent, fair handling of stage 1 complaints relating to Housing Repairs and