Team Leader, Amazon Freight, Team Lead

Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team.

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience or business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral forms. She/he should be able to come up with process improvements and drive them through completion.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.
• Developing and referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data-backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in information and data to relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and perform ad hoc reporting and analysis as needed.

BASIC QUALIFICATIONS

• Bachelor's degree
• Fluent in English (speaking, writing, reading)
• Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

• Experience in e-commerce, retail, or advertising

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