Team Leader

Location: Didsbury

Hours: Full Time, minimum of 30 hours per week

Salary: £13.55 per hour

About The Role

We're seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day-to-day operations and outstanding customer service, while helping our team grow and reach their full potential.

Key Responsibilities

• Lead by example, welcoming customers and ensuring a friendly, positive first impression.
• Handle customer queries, complaints, and feedback professionally, coaching the team on best practices.
• Prepare and serve coffee, drinks, and food to brand standards.
• Operate the till, handle payments accurately, and complete end-of-shift cashing up procedures.
• Maintain cleanliness and organisation throughout the store, following food safety, hygiene, and health & safety standards.
• Monitor stock levels, place daily orders, and support the team during busy periods for smooth service.
• Communicate clearly with the team and management, providing guidance and updates on daily operations.
• Take initiative to resolve issues, support colleagues, and fill operational gaps proactively.
• Motivate, engage, and develop the team through coaching, training, and performance support.
• Step up to the Store Manager role when needed, taking responsibility for overall store operations.
• Undertake lone working responsibilities, including opening and closing the store safely.
• Promote a professional, reliable, and positive work culture, setting expectations for behaviour and performance.

Requirements

We're looking for someone who is reliable, passionate, and enjoys having fun as part of a team.