Team Leader

We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture that places the customer at the center of everything we do. You will lead store teams, especially in the absence of the Store Manager, ensuring high standards and delivering exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers' life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Overview

Card Factory is the UK's leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support (education tools, salary advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to training and development resources
• Discounts at hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click 'Apply now'. We reserve the right to close the vacancy early once sufficient applications are received, so apply promptly.