Team Leader - Quality Control

Team Leader - Quality Control

KeyMed (Medical & Industrial Equipment) Ltd. (OKM) Repair Operations

Type of employment: Permanent employment

Function: Service & Repair

Location: Southend-on-Sea, England, United Kingdom

As a Team Leader working in our Medical Repair Service (MRS) Centre, you will play a key role in safeguarding the quality, safety, and efficiency of the repair services we provide to our customers and their patients. Leading a team of skilled technicians, you will be responsible for championing our core values, ensuring they are reflected in every action, decision and interaction within your team.

Your responsibilities

• Safety
  • Responsible for ensuring your team work in a safe and healthy environment, that they are compliant with the relevant health, safety and environment procedures including PPE and waste disposal.
  • Promote a culture where Accidents, Near Misses, Potential Near Misses are reported, prioritising corrective actions and escalation where required.
  • Ensure that Risk Assessments are carried out, reviewed and are up-to-date.
• Delivery
  • Ensure that customer satisfaction is met by delivering the committed repair duration turnaround targets.
  • Effective management of staff utilisation and capacity planning, including holiday and absence.
  • Drive continuous improvement and ensure that all team members are operating at the required performance levels by using data to analyse Quality, Delivery and Cost.
  • Addressing performance issues through expectation setting, feedback, coaching, and support.
• Quality
  • Ensure quality standards are met throughout the repair process.
• Personal and Team Development
  • Ensure that the team is engaged in the business objectives.
  • Resolve first line people management topics e.g. return to work meetings, attendance meetings, undertaking informal and formal investigation meetings, undertaking appraisals and performance improvement plans (PIPs), referrals to Occupational Health.
  • Continued development of self, to ensure that identified training needs are met and exceeded.
• Essential
  • Strong technical understanding and hands on operational experience.
  • Confident in managing challenging situations with balance and professionalism.
  • Solid computer literacy, including document creation, spreadsheets, email and diary management.
• Desirable
  • Exposure to project coordination or project management.
  • Previous formal management training.
  • Knowledge of continuous improvement tools.
• Additional Requirements
  • Ability to carry out manual handling tasks where required.
  • Comfortable with periods of prolonged sitting or standing, and routine PC use.
  • Willingness to work occasional unsociable hours, when business need arises.
• • Patient Focus: We put patients at the heart of everything.
  • Integrity: We do the right thing.
  • Innovation: We look for new ways to make things better.
  • Impact: We take accountability and get things done.
  • Empathy: We care for one another and work together.
• Benefits
  • In addition to a competitive salary, you will receive a generous annual leave entitlement.
  • You will be eligible to receive private medical cover.
  • Comprehensive company pension scheme.
  • You will receive an annual health check with BUPA, funded by us.
  • Employee Assistance Program to support your health, mental and emotional wellbeing.
  • At our HQ, we have a subsidised staff restaurant and free parking.
  • Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers.