Team Leader - Mental Health Recovery Services

Team Leader - Mental Health Recovery Service

Reference: NWM/701. We have two Team Leader positions available. Below is the information for Post 2.

Hours: Part Time - 23 hours per week. 6-month probation required.

Weekly Schedule (Week 1 & 2):
Wednesday: 2 PM - 6 PM
Thursday: 10:30 AM - 6 PM
Friday: 10:30 AM - 6 PM
Saturday: 9:30 AM - 2:30 PM

Salary: £26,818 per annum, rising to £28,392 after 6-month probation. Salary quoted is for full-time hours; it will be pro-rata for part-time hours.

Location: The role will be based locally in Great Yarmouth or Gorleston. Exact location details will be provided during the recruitment process.

Key Responsibilities

• Lead and support the team, ensuring clarity of values and responsiveness to service users' needs. Provide regular supervision, guidance, and support to Recovery Workers and Volunteers.
• Deliver immediate crisis support and safety planning to individuals experiencing a mental health crisis.
• Provide trauma-informed, recovery-focused workshops, sessions, and one-on-one support, including cognitive-behavioural tools, mindfulness, and emotional regulation techniques.
• Position the Hub as a community resource by offering education on mental health and a safe, welcoming environment for those in need.
• Maintain the smooth running of the Hub, ensuring high service standards, evaluating impact, and managing risks. Provide regular operational statistics and service feedback to the Service Manager.
• Liaise with external agencies, GPs, and community teams to establish referral pathways and build positive relationships with stakeholders.
• Lead group work programmes addressing mental health, substance abuse, poverty, housing issues, and related challenges.

Skills & Experience Required

• Proven team-leader experience, ideally within mental-health or recovery services.
• Strong understanding of crisis intervention and recovery-based approaches.
• Experience managing and supporting teams, including volunteers and support workers.
• Ability to collaborate with external agencies and internal teams.
• Strong communication, organisational, and decision-making skills.
• Familiarity with clinical systems such as IAPTUS.
• Commitment to delivering high-quality, psychologically informed care that empowers individuals to lead their own recovery journey.

Note: Salary is pro-rata for part-time hours.