Team Lead, Relationship Management - Grata

About the Role Grata is looking for an exceptional T eam Lead to join our Relationship Management organization. In this player-coach role, you'll manage a partial book of full lifecycle accounts, while supporting and enabling a broader team of Relationship Managers (RMs) across both retention and growth motions.We take pride in building an amazing product and providing the best possible customer experience. We are looking for someone to drive excellence in themselves and inspire it in their team.Serve as the primary point of contact for all account needs, conduct value reviews, and partner cross-functionally with Sales, Product, Engineering to streamline customer experience and expand use cases. Proactively invest time and effort towards staying up to date with relevant knowledge and know-how geared towards making each of their team members better through feedback and process optimization. What we are looking for: 4+ years of work experience in customer success, account management, or relationship management. SaaS specific experience is a bonus but not a requirement.1+ years of experience in building, managing, or coaching a high performing customer success team and/or peersAbility to work independently and lead initiatives in a fast-paced environment Excellent critical thinking skills; able to break down business problems and create solutions that align to business goals Exceptional communication skills, both verbal and written, and ability to work across groups