Team Lead

Team Lead

We have an exciting opportunity for an experienced Customer Service Team Leader to join our Member Advisor team based in Bristol.

As a Team Lead, you will be responsible for overseeing a team of member advisors, ensuring smooth day-to-day operations, fostering collaboration, and delivering high-quality outcomes. You'll act as a mentor, motivator, and strategic thinker-bridging the gap between team execution and organizational goals.

Responsibilities

• Lead, coach, and develop a high-performing team
• Set clear goals and monitor team performance
• Collaborate with cross-functional departments to align on priorities
• Identify process improvements and implement best practices
• Handle conflict resolution and support team morale
• Report on key metrics and progress to senior management

About the role

We are looking for the following skills and background:

• Good problem solving and analytical skills
• Good commercial awareness with the ability to make decisions with the "bigger picture" in mind
• Ability to identify when it becomes appropriate to escalate a problem
• Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome
• Strong diplomatic communicator at all levels; verbally and written to build and maintain internal and external relationships
• Able to demonstrate critical independent thinking and the ability to multi-task in situations where the outcome is time sensitive
• Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate
• We are ideally looking for candidates with at least 1.5 years of experience in Claims Handling and having coached and/or managed a team before

About the company

All around the world, Healix safeguards people's health and wellbeing.

Required Criteria

• Ability to motivate the team
• Experience in leading a team in a Customer Service / Contact Centre environment
• Team Player

Desired Criteria

• Experience in Medical Claims Handling

Skills you'll need