Team Lead

Overview

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate.

Role

Team Leader

Location: Exeter

Contract: Permanent - Part Time (30 hours)

About the role

We are on the hunt for an enthusiastic and experienced Team Leader who brings passion and purpose to the workplace every single day. You ll be leading from the front-motivating, supporting, and driving your team to deliver consistently high standards of service. This is a rewarding opportunity in a fast paced and dynamic environment to make a real impact and grow your leadership career.

Responsibilities and skills

• Leadership Excellence
  You'll have proven experience in leading, motivating, and managing teams, with a collaborative approach and a focus on positive outcomes.
• Customer Service Focus
  A strong track record in customer service is essential. You'll ensure clients and stakeholders receive efficient, timely, and effective responses at all times.
• Analytical Thinking
  Comfortable working with data, you'll be able to prepare clear, insightful reports and use analysis to support decision-making.
• Effective Communication
  Excellent written and verbal communication skills are key. You'll be able to manage calls, emails, and inquiries with professionalism and clarity.
• Problem Solving
  You'll demonstrate a proactive approach to resolving challenges and improving service delivery.
• Flexibility and Adaptability
  You're responsive to change, resilient under pressure, and committed to continuous improvement.

What We Offer

• A supportive, inclusive team environment
• Opportunities for professional growth and development
• The chance to lead with purpose and make a meaningful difference

Additional information

Sound like the right fit? Apply today and take the next step in your leadership journey. We're excited to welcome someone who's ready to lead, inspire, and grow with us. Please note, if you are viewing this role on Indeed, the link to the job description will not work. Please click the "Apply via Company Website" button to be redirected to our careers page, where you will be able to view the job description in full.

Salary information: the salary advertised above demonstrates the full earning potential for this role, with starting salaries allowing for pay progression within the pay band.

Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link.

Who we are

Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England - and nearly 3,500 staff and volunteers who run them. Every year our services support around 125,000 people. Next year we'll be fully integrating our recruitment systems but for now they are separate.

Thanks for bearing with us - and don't forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site.

What Waythrough can offer you

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 year's service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance - flexible working and family friendly policies
• Wellbeing offers for our workforce
• Employee Assistance Programme and Waythrough Support Networks

Equal opportunities

Waythrough is an equal opportunities employer. We value diverse perspectives and encouraging applications from all backgrounds. If you have lived experience with substance use, we welcome your application. If you require support with your application, please contact the Recruitment Team at .

Applications Close Date: 26 Sep 2025

Please click here to read and review our privacy statement.