Team Administrator
Posted 2 days 18 hours ago by NHS
We are inviting applications for a Bank Administrator role within West London NHS Trust. This is an excellent opportunity for experienced administrators seeking flexible working arrangements while contributing to a high performing, patient centred mental health service.
If you are proactive, highly organised, and confident working in fast paced environments, this role offers the chance to broaden your NHS experience and make a real difference.
If successfully shortlisted, you will be invited for a face to face interview on Monday 20th July 2026
Please note we do not offer sponsorship for this role
Main duties of the job Key Responsibilities (depending on band/role)- Coordinate and minuting of meetings, ensuring accurate records and timely follow up of actions
- Provide administrative support to clinics, including appointment scheduling, reminders, and updating electronic patient records
- Process Mental Health (MH) forms and maintain compliance with clinical documentation standards
- Act as a key point of contact for staff, professionals, and patients
- Reception cover in one of our Mental Health Inpatient Units
- Support team workflows and contribute to service efficiency
- Support calls coming in and out
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for is over £500m.
The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job responsibilitiesThe Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification Qualifications- I.T. qualifications in Word, Excel or equivalent experience.
- Basic qualifications at GCSE Level (or equivalent) in English and Maths
- NVQ 2 RSA 2 ECDL
- Administration background
- Reprographic experience (photocopying)
- Filing
- Experience of using databases
- Working in a Mental Health setting
- Working in a team
- A range of secretarial processes / Admin procedures
- Microsoft Word and excel
- Confidentiality Data Protection Act
- Able to take and generate meeting minutes
- Willingness to learn and take on responsibility for other tasks.
- Understanding of mental health issues
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Head of Administration & Patient Services
£30,630 to £32,346 a year Inclusive of all standardised bank rates