Team Administrator

Go back Herefordshire and Worcestershire Health and Care NHS Trust

Team Administrator

The closing date is 03 June 2026

Overview

Areyou an excellent communicator with a passion for healthcare? We are seeking an enthusiastic and forward thinking administrator to be part of our Mental Health Team in Hereford.

This role is 30 hours a week, Monday to Friday.

In this important role, you'll use your knowledge, experience & expertise to provide essential support to our hard-working frontline NHS teams. A passion for excellent patient care is a must.

You will be a strong communicator supporting a wide range of people including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service but be sure that your hard work will be making a real difference to our patients and service users every day.

Why apply?

Comprehensive induction and local orientation.

A wide range of opportunities for you to develop your skills and experience.

Support from the wider team.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Main duties of the job

Atypical day as an administrator may involve:

• Maintaining patient records effectively and accurately.
• Minuting MDT Meetings.
• Answering the telephone.
• General office duties such as typing, scanning, photocopying, printing.
• Scheduling appointments/ minuting meetings.
• Handling correspondence ingoing/outgoing mail.
• Handling queries over the telephone and face to face from staff, patients, and external agencies.
• Looking after the shared email inbox.
• Assisting the team with various administrative tasks.
• Performances related tasks.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service.
• Generous NHS pension and enhanced pay when you work unsocial hours.
• Flexible and agile working opportunities.
• Great maternity, paternity, and adoption support.
• Wide range of supportive staff networks.
• Health and wellbeing opportunities.

If you would like to know more, please visit ourwebsite.

Sharingyour data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification Additional Criteria

• Willingness to commit to continuing professional development.
• Professional manner as a representative of the Trust.
• Tact and discretion for dealing with confidential information.
• Ability to meet the travel requirements of the role.
• I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Qualifications

• Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills and Abilities

• Manage own workload and able to work independently as well as part of a team.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
• Advanced keyboard skills Touch Typing.
• Numerate.
• Accuracy and attention to detail.
• Good organisational skills.
• Able to demonstrate the ability to use initiative effectively.
• Minute taking skills.

Knowledge

• Knowledge of a range of administrative and secretarial procedures and systems.
• Detailed knowledge of Microsoft Packages.

Experience

• Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience).
• Minute taking experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust