Tax and Benefits Apprentice

Person Specification

Essential personal features:

• Show correct behaviour and attitude.
• Demonstrate commitment to the work.
• Work effectively as part of a team.
• Communicate with confidence.
• Ready to learn new things and self improve.
• Ready to challenge.

Essential qualifications:

• Qualified to at least Level 2, such as:
• 4 GCSEs at grade D or above (grade C or above in maths).
• Equivalent Level 2 vocational qualification (e.g., BTEC First Level 2 Diploma).

Language needs:

• Listening and speaking - intermediate level in Welsh and English.
• Reading and comprehension - intermediate level.
• Writing - intermediate level.

Job Description

Purpose of the post:

• Gain practical experience and support in the workplace to complete a Level 3 Business Administration apprenticeship.
• Participate in collecting local taxes, supporting statutory letting and billing processes, assisting with arrears recovery, processing benefit claims, and maintaining revenue systems.

Main duties:

• Receive training to Front Line Tax Officer level and develop knowledge of local taxes.
• Work on a frontline service to administer and collect Council Tax and non taxes.
• Respond to enquiries from the public via letters, telephone, e mail, and face to face.
• Process requests to modify accounts, exemptions, discounts, and payment agreements.
• Support the arrears recovery procedure and prepare documents for the courts.
• Assist in the assessment and verification of housing benefit, council tax reduction and education benefit applications.
• Support the administration of other levies and maintain revenue and support systems.
• Follow Council policies on health and safety, equality, data protection and carbon reduction.