Systems and Data Assistant

Help deliver accurate, customer-focused workforce systems support across Warwickshire County Council.

About the Team and the Role

The Workforce Information Systems team sits within the Pay & Systems Service, part of Workforce Services, supporting reliable,accurateand customer-focused services for our employees and traded customers.

As a Workforce Assistant, you will provide first line support for our core workforce systems, (iTrentand Hornbill), by responding to customer queries andmaintainingaccuratesystemrecords. Your role will support the delivery of workforce services that support ourpeoplestrategy and service offer.

What you'll be doing

• Support customers through our CRM System,phoneand instant messaging.
• Analysingstraightforward issues and escape where specialist input is needed.
• Maintainaccurateworkforce system records and structures.
• Correct data quality issues and keep guidance materials up to date.
• Work collaboratively across the team andidentifyservice improvements.

What we're looking for

• Someone who can analyseinformationand solve problems.
• A confident communicator, both verbally and in writing.
• Ability to work under pressure, meetdeadlinesand manage interruptions.
• Experience of handling manual ordigitalinformation.
• Familiarity with Microsoft Office and email.
• A positive attitude to teamwork and customer service.

It's a Bonus if you have:

experience with HR information systems, databases, office or customer-service environments.

Workforce Assistant- Pay and Systems

Working for Warwickshire -

This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure.Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

• Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19percent per month, to help support your financial security during retirement.
• The scheme also offers a valuable package of benefits for members and their dependants.

Warwickshire Pension Fund homepage - Warwickshire Pension Fund

• agile working
• a valuable part of the pay and reward package for employees working in local government
• generous annual leave entitlement
• plus bank holidays
• anadditionalday at Christmas
• access to Vivup benefits and discounts platform

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice inaccuratespoken English to the public.

To discuss the role please contact Katie Bryne by emailing

Closing date: 24th August 2026
Interview date:W/C 7th September 2026

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more