System Support Engineer

System Support Engineer

Derbyshire (UK-wide travel required)

Circa £35,000

Do you have technical support experience for control systems? Are you proficient in PLC programming languages and familiar with SCADA and HMI design?

Rise10 are working with a specialised engineering company focused on the integration, control, and automation of complex infrastructure.

This is a hands-on, field-based role that will involve extensive travel across the UK, frequent overnight stays, and participation in night shift work when required. If you enjoy working on-site, solving problems in live environments, and don't mind being away from home regularly, this could be the perfect opportunity.

If you have strong technical skills, excel at analytical problem-solving, and thrive in a dynamic, customer-focused environment, we want to hear from you!

Main Duties:

• System Support: Provide top-notch technical support to clients by responding to inquiries, troubleshooting system issues, and resolving problems swiftly to minimise downtime.
• Site-Based Work: Attend client sites across the UK to carry out installations, commissioning, fault finding, and system recovery.
• Preventive Maintenance: Conduct routine inspections, system audits, and preventive maintenance to ensure the seamless operation and reliability of control systems.
• Fault Finding and Diagnostics: Utilise advanced troubleshooting techniques and diagnostic tools to identify and resolve complex system faults effectively.
• System Optimisation: Collaborate with cross-functional teams to implement system modifications, upgrades, and enhancements, boosting performance and functionality.
• Documentation: Maintain detailed records of system configurations, maintenance activities, and troubleshooting procedures.
• Training and Support: Deliver on-site training and support to end-users and maintenance teams.

Working Pattern & Travel Requirements:

• Based at our client's HQ in Derbyshire, with regular travel to customer sites nationwide
• Frequent overnight stays required (expenses covered)
• Night shifts and out-of-hours work will be required, particularly during commissioning, shutdowns, and critical upgrades
• Standard 40-hour working week with flexible hours
• Early finish on Fridays
• Participation in an on-call rota following probation/training
• This role would suit someone who is flexible, comfortable working away from home, and able to adapt to varying site schedules.

Skills and Experience:

• Full UK driving licence (essential)
• Previous technical support experience for control systems or similar
• Proficiency in PLC programming languages (e.g. ladder logic, structured text)
• Familiarity with SCADA systems and HMI design
• Knowledge of control system protocols (Modbus, Profibus, Ethernet/IP)
• Excellent problem-solving and analytical skills
• Effective communication skills, both written and verbal
• Strong organisational skills with the ability to manage multiple tasks

Benefits:

• Paid overtime
• Flexible working hours and holidays
• Your birthday off with pay
• Sick pay and pension contribution
• Profit share bonus
• £500/year for activities with friends and family
• Employee wellbeing programme with 24/7 helpline
• Free use of the onsite gym
• All travel and accommodation expenses covered

APPLY NOW and be part of a team that keeps industries moving with cutting-edge control solutions, whether that's at HQ or on-site anywhere in the UK.