System Engineer

Posted 23 hours 19 minutes ago by Vivid Resourcing

Permanent
Not Specified
Other
Brussel, Brussel (Stad), Belgium
Job Description

Third-Line System Support Engineer - Telecommunications Sector

Location: Brussels, Belgium (Hybrid - 2 days onsite, flexible remote)

Experience: 7+ years in IT support & infrastructure

Position: Third-Line System Support Engineer


About the Company

Join a leading Belgian telecom provider delivering cutting-edge voice, data, and media services nationwide. As part of their commitment to reliability and innovation, they are seeking a seasoned engineer to join their third-line support team the critical escalation point for complex system issues impacting key services.


Your Role

  • Provide expert third-line support for complex incidents affecting telecom systems.
  • Act as escalation point for first- and second-line support teams, driving issue resolution and root-cause analysis.
  • Monitor and maintain both cloud and on-prem telecom infrastructure.
  • Collaborate with network, platform, and development teams to ensure high service availability.
  • Automate system processes and optimize service recovery workflows.
  • Influence system architecture for scalability, resilience, and continuous improvement.


What We're Looking For

  • Experienced & solution-oriented: 10+ years in IT support and infrastructure, preferably telecom.
  • Technically strong: Deep knowledge of Windows Server, Microsoft 365, networking, firewalls, NAS, virtualization, security, and telecom platforms like 3CX.
  • Analytical & strategic: Able to see the bigger picture and align IT solutions with business goals.
  • Mentor & leader: Committed to developing junior engineers and raising team capabilities.
  • Proactive & ownership-driven: Prevents problems before they occur, doesn't just react.
  • Excellent communicator: Translates technical issues into clear solutions for teams and clients.


What's On Offer

  • Competitive salary (€3000-€5000 gross/month, depending on experience)
  • Hybrid work (2+ days onsite)
  • Company car, health & group insurance, net allowances
  • Career progression in a forward-thinking telecom environment
  • Collaborative and innovative work culture


Interested? Reach out on LinkedIn or contact me directly: