SVP Retail

• A global information business is recruiting a newly created SVP Retail.
• Opportunity for a strong retailer from sales, ecommerce, or transformation.

About Our Client

A well-established organisation within the Media & Agency industry, this company is recognised for its expertise and influence. As a large organisation, it offers an environment where talented professionals can make a significant impact in shaping retail strategies.

Job Description Strategic Leadership

• Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct to consumer pathways.
• Identify and capitalise on new growth opportunities in retail markets.

Operational Excellence

• Optimise the retail end to end customer journey, devising and implementing go to market readiness in a largely untapped space.
• Implement standardised processes to ensure consistent customer experience including category management and keyword allocation - driving the discover ability of content for the consumer.
• Develop and monitor key performance indicators for retail.

Team Leadership

• Build, develop, and lead high performing retail operations teams.
• Establish clear performance expectations and accountability measures.
• Foster a culture of innovation, collaboration, and customer centricity.
• Provide mentorship and professional development opportunities for team members.

Financial Management

• Oversee retail P&L responsibility including revenue growth, cost management, and profitability.
• Work closely with the Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin.

Customer Experience

• Design and implement customer experience strategies that drive loyalty and repeat business.
• Utilise customer feedback and market research to continuously improve retail offerings.
• Ensure seamless integration between physical and digital retail experiences.
• Develop innovative approaches to enhance customer engagement and satisfaction.

The Successful Applicant

• Product Innovation & Development: Proven track record in launching and scaling new product lines across diverse markets.
• Revenue Optimisation: Deep expertise in identifying and activating commercial levers to drive sustainable growth.
• Strategic Partnerships: Experience building and managing both internal alliances and external partnerships to unlock value.
• Channel Strategy: Skilled in leveraging multiple commercial channels; ideally with omnichannel experience.
• Leadership & Team Building: Demonstrated ability to build, inspire, and lead high performing cross functional teams.
• Global Perspective: International experience preferred, with a nuanced understanding of regional market dynamics.
• Customer Centric Mindset: Holds exceptionally high standards, with a luxury brand level of attention to detail and customer experience.
• Feedback Driven: Actively seeks and integrates feedback to improve outcomes and team performance.
• Innovative & Strategic: A forward thinking strategist who brings fresh ideas and challenges conventional norms.
• Influential Communicator: Diplomatic and persuasive, able to champion the voice of the consumer across the organisation.
• Agility in Complexity: Thrives in ambiguity and complexity, with experience navigating matrixed, high growth environments undergoing transformation.

What's on Offer

• Competitive salary
• Comprehensive benefits package.
• Opportunity to work within a large digital organisation undergoing transformation.
• Chance to shape and lead impactful retail strategies.