Supporter Services Executive (Fixed Term)

Who we are

Surrey County Cricket Club is committed to making cricket a game for everyone. We believe in fair play, teamwork, and meritocracy, and recognise that more work is needed to make the sport fully accessible and inclusive. We are dedicated to building a diverse future for cricket and welcome individuals who want to be part of that journey.

The Role

We are looking for two people to join our Ticketing, Membership and Supporter Services Team on a fixed term contract during our 2026 cricket season (March - December 11th, 2026).

Providing outstanding customer service to Members and supporters at The Kia Oval is central to everything we do. As a Supporter Services Executive, you will be at the heart of the customer experience, supporting over 20,000 Members and helping manage the sale of hundreds of thousands of tickets each year.

Working as part of a twelve person team, you will handle enquiries, problem solve, and ensure every interaction reflects the high standards of Surrey County Cricket Club.

Key Responsibilities

• Deliver a warm, professional, and personalised service to all Members and supporters
• Respond to customer enquiries via email, telephone, and face to face on match days
• Work closely with internal departments to resolve queries efficiently
• Sell tickets, Memberships, and additional products such as restaurant bookings, events and tours
• Provide ticket office and reception services on match days and support match day staff
• Collect and report customer feedback to support service improvements
• Support Member engagement events, including forums, focus groups, and Members' dinners

Working Hours

• Standard hours: Monday to Friday, 9:00am-5:00pm
• During the cricket season (April-September), you will be required to work match days, which may include evenings, weekends, and public holidays, for which you will receive Time Off in Lieu.

Why Join Us?

• Be part of a vibrant, diverse, and sociable team
• Gain valuable experience in the sports and entertainment industry
• Enjoy a positive workplace culture with regular social events
• Benefit from ongoing training and professional development opportunities

About You

We are looking for someone who is passionate about delivering exceptional customer experiences and thrives in a fast paced environment.

Essential / Desirable Skills and Experience:

• Customer Service Experience
• Experience handling payments
• Excellent written and verbal communication skills
• Calm and professional under pressure
• Strong attention to detail
• High levels of empathy and customer focus
• Ambitious and motivated to develop professionally
• Confident using MS Excel, Word, PowerPoint, and Outlook
• A positive, proactive, "can do" attitude
• Strong team player with a commitment to service quality

£30,784.00 per annum (Pro-rata)

23 days annual leave (Pro-rata)

Membership for domestic fixtures, Tickets for International Games, Team & Club-wide socials, and much more!

To Apply

Surrey County Cricket Club is committed to making our recruitment process accessible to everyone. If a written application is not the best way for you to demonstrate your skills and experience, please let us know and we will discuss alternative options.

Closing date

5:00pm, Friday 6th February 2026

Interview process

Two stage interview process, with both interviews conducted in person.

We are committed to building and nurturing a diverse, inclusive, and equitable community where individuals from all backgrounds feel valued, respected, and empowered. We believe that diverse teams lead to stronger ideas and better outcomes. That's why we're committed to building an inclusive Club that reflects a wide range of backgrounds, experiences, and perspectives. We're keen to hear from people from all walks of life and especially encourage applications from those in underrepresented groups-your unique perspective matters to us.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our Club.