Supporter Care Officer
Posted 1 hour 37 minutes ago by Harris Hill Charity Recruitment Specialists
Temporary Supporter Care Officer
Rate: £14.40 per hour
Contract: Temporary - 1st to 31st March
Location: Bristol (hybrid - approx. 2 days per week in the Bristol hub, remainder home-based)
We're working with a well-established national charity to recruit a Temporary Supporter Care Officer to support their Fundraising and Supporter Engagement team during a busy period.
This is a great opportunity for someone with strong customer service or supporter care experience who enjoys being the first point of contact and delivering a warm, efficient experience to supporters.
The role
Reporting to the Supporter Care Manager, you'll provide excellent supporter care alongside administrative and customer service support across the Fundraising and Supporter Engagement function.
Key responsibilities
Acting as first point of contact for supporter enquiries via phone, email and social media
Delivering high-quality customer service and stewardship in all interactions
Liaising with colleagues across the organisation to ensure enquiries receive accurate and informative responses
Updating the fundraising CRM (Donorflex) with accurate supporter details, donations, Gift Aid and communication preferences
Ensuring donations are processed and banked promptly, maintaining accurate records for reconciliation with Finance
Thanking donors for their support, including phone conversations that enhance supporter engagement and experience
Managing legacy notifications and in-memory gifts, including ongoing stewardship where appropriate
Providing customer service for e-commerce activity, including order queries and phone orders
Handling complaints in line with organisational procedures
Supporting Individual Giving, E-Commerce, Philanthropy and Partnerships teams with projects as required
Ensuring compliance with fundraising regulations and data protection legislation
About you
You'll bring experience from a customer service or supporter care environment and enjoy working collaboratively across teams.
Essential experience:
Handling enquiries via phone, email and digital channels
Complaint handling and resolution
Building effective working relationships with internal stakeholders
Knowledge:
Understanding of GDPR and fundraising regulations (or the ability to pick this up quickly)
An interest in the mission and values of the charity sector
Skills: