Supporter Care Coordinator

Posted 1 day ago by Disabled Workers Co-operative

Permanent
Full Time
Other
London, United Kingdom
Job Description
Overview

CompanyName: Scope

JobLocation: London

JobStatus: Full Time

JobDescription : Supporter Care Coordinator - Job reference: REQ004464 - £25,984 a year - London, E15 2GW / Hybrid working. Permanent 35 hours a week (Compulsory office days on Mondays and Thursdays; other days from home or the office if preferred)

Responsibilities
  • Be responsible for handling incoming queries from supporters across telephone, email, and post, as well as outbound supporter service calls and other communications.
  • Process donations from different channels and sources, thanking supporters in a timely manner and maintaining good records of these actions.
  • Report to the Supporter Care Team Leader and sit within the wider Fundraising team.
  • Work closely with colleagues across the directorate, providing support in key periods, and contributing to overall fundraising income goals and an improved supporter experience.
About you / Qualifications
  • Highly motivated, with a commitment to providing excellent customer service.
  • Experience working in a customer care or fundraising environment.
  • Enjoys working in a busy team.
  • High level of attention to detail and exceptional communication skills.
  • Confident communicating directly with supporters and managing complex queries, adhering to policies and procedures, and ensuring positive outcomes.
  • Understands the charity sector and the invaluable role of our supporters, dedicated to providing the best supporter experience.
  • Provide examples in your application to demonstrate these skills.
Equality & Inclusion

We encourage applications from disabled people and people with impairments, conditions, and access needs. Scope will interview all disabled candidates who meet the essential criteria for the post as part of our Disability Confident Leader scheme. If you require adjustments, please email us via our website.

Benefits
  • 27 days holiday plus bank holidays
  • Flexible, hybrid and remote working options
  • Pay progression at 6 months and 2 years
  • Company pension
  • Excellent training and career development
  • Strong colleague networks across disability, race and LGBTQ+
  • Discounted gym membership, cycle to work scheme and more
How to apply

To apply please visit our website and apply online: Apply online

Application closing date: 14/09/2025

Address

Scope Recruitment
14 East Bay Lane
London
E15 2GW

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