Supporter Care Assistants x 2

Join Our Team!

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Care team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn s & Colitis UK through building excellent relationships via a variety of communication channels.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 will help to make a real difference to every supporter s journey with us. If this excites you - join us!

Role Overview

The Supporter Care Team are looking to hire two Supporter Care Assistant posts who ll provide excellent customer care; engaging, involving and inspiring all supporters of Crohn s and Colitis UK through building excellent relationships via a variety of communication channels. The role will involve dealing with donations, ensuring that our records are kept updated on our database, running reports, and undertaking general admin duties.

About You

You ll have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although you will need to be in the office for two days a week minimum. There will also be other times when you ll need to be in the office for fulfilment tasks or to attend meetings such as our All Staff Together days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme