Supporter Care Assistant

Working with World Land Trust

The Supporter Care team provides support across the Development Team and our income streams to ensure that donors are responded to with the highest standard of stewardship, donations are processed in a timely and accurate manner, and the Customer Relationship Management (CRM) system is fit for purpose with data in line with GDPR and data protection guidelines. The delivery of outstanding customer service to our many supporters remains the focus of our efforts and at the heart of the role.

Who we re looking for

As a key member of the Supporter Care team, you ll play a vital role in ensuring our Friends Programme supporters receive outstanding service. From managing donor enquiries to maintaining accurate records and supporting income reconciliation, your work will directly contribute to the success of our conservation mission.

We re looking for someone who brings a friendly, professional approach to customer service, with strong communication and organisational skills. You should be confident working both independently and as part of a team, with a keen eye for detail and a methodical approach to managing data. Competent in Microsoft Office with an excellent level of numeracy is essential, with experience in using a database or CRM system a bonus. Most importantly, you ll care about our mission and be eager to contribute to a positive and supportive team culture.

For the full application pack including job description, person specification, our terms and conditions and how to apply, please follow the link to our website.

Closing date: 9am on Tuesday 19 August 2025. Interviews are expected to be held on Thursday 04 September 2025. Please note that the closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications