Supported Living Manager - Leicester

Location: Leicester (LE5) - overseeing a Supported Living service and Outreach Care provision

Salary: £32,250 - £43,500 per annum + Bonus Scheme

We are looking for an experienced Service Manager to lead a service in Leicester currently in a period of recovery and improvement.

This is not a steady state role. The focus is on stabilising the service, bringing structure, supporting the team, and making sure the service is running safely and consistently day to day.

You will play a key role in ensuring the people we support receive safe, consistent, and high quality care, while we continue to strengthen leadership across the area.

What you'll be doing

• Taking full responsibility for the day to day running of the service
• Stabilising staffing, rotas and team structure
• Supporting teams to deliver safe, consistent, person centred care
• Addressing quality and compliance gaps, including CQC actions
• Leading on safeguarding, MCA and DoLS
• Managing team performance, including:
  1. supervisions
  2. investigations
  3. performance improvement

What we're looking for

• Experience as a Service Manager / Registered Manager in a regulated care setting (supported living, residential, nursing, domiciliary or similar) - all backgrounds considered
• Strong knowledge of CQC standards and compliance
• Strong knowledge of Safeguarding
• Strong knowledge of Mental Capacity Act (MCA) / DoLS
• People management and HR processes
• A hands on leadership style
• Able to step into a service, assess quickly, and get a clear grip of what's needed

What to expect

• The service is currently in recovery, so there is a need to: re establish consistency, support teams through change, manage operational pressures
• You will be expected to take ownership and lead from the front
• You won't be on your own - there is support from central teams (HR, Quality, PBS, Finance) and experienced turnaround managers - but day to day leadership sits with you

Why this role

• Opportunity to make a genuine, visible difference
• A chance to bring a service back to a safe, stable position
• A role suited to someone who thrives on improvement rather than steady state management
• You'll be able to see the impact of what you do - in the team and for the people we support

If you're someone who's comfortable stepping into a service that needs direction and you're confident bringing structure and stability, we'd like to hear from you.