Support Services Supervisor - Hotel Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

We provide services across Stobhill ACH, Stobhill Mental Health (Forensic, Adolescent and Adult/Older Persons) New Victoria ACH, West Glasgow ACH and Community locations across the North and East of Glasgow and East Dunbartonshire. The community locations includes 3 Ambulance Stations, Decontamination Unit, 12 Health Centres and 8 resource centres with approximately 360 staff.

This role will undertake the Supervision of staff cleaning patient areas, clinical and non clinical departments, offices and administration areas to comply with NHS national standards of cleanliness, catering related duties, mop laundering and porter/messenger services within the health care environment.

Responsibilities will include for example, allocating staff resources, auditing of services, input payroll information, plan and carry out staff training, liaise with service users and department leads. This is a working supervisor role where carrying out service tasks is included in the role.

Full job description is included in the Post Advert information.

As part of the role you will have contact with patients and service users so good communication skills are essential.

You must have right to work in UK for the duration of your employment and be able to provide at least two references from current or most previous employment covering the last 3 years.

Applications without this information will not be considered for shortlisting.

Duration, Location, and Working Pattern:

• Permanent, Part time
• Stobhill Hospital
• Monday to Friday 34.36 hours per week (earlier finish Friday)
• All candidates must be aware that they may be asked to cover any of the areas within the sector as required.

Key responsibilities:

• Supervise and assist in all aspects of integrated services ensuring work schedules are followed
• Supervise staff to ensure they maintain safe systems of work
• Ensure high standards of personal and general food hygiene are achieved throughout the department
• Report any faults to line manager
• Ensure staff only use equipment/materials as instructed
• Supervise staff to ensure they work in a safe manner and give consideration to others around them
• Counsel staff regarding work performance and document outcomes
• Assist in the organisation of staff rotas
• Help to arrange cover for staff absence
• Carry out and assist staff with PDP process
• Deal with client complaints in the first instance
• Ensure self assessment is carried out
• Ensure team briefs are held
• Ensure all paperwork associated with the position is completed within prescriptive timescales
• Ensure all statutory and Divisional procedures are followed
• Provide induction training and thereafter ongoing workbase training as required
• Ensure stock level are maintained and stock control is in place
• Provide supporting information to all payroll compilation

Knowledge, training, qualifications and/or experience required to do the job:

• Knowledge of all aspects of Integrated Service as in job purpose (Induction training provided)
• Training in the use of all machinery used (Training provided)
• Knowledge of Health and Safety (Training provided)
• Knowledge of COSHH (Training provided)
• Knowledge of Lifting and Handling (Training provided)
• Basic Food Hygiene certificate (Training provided)
• Knowledge of Infection Control practices (Training provided)
• Supervisory training (training provided)
• Driving licence is desirable

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Lorna Hill, Integrated Services Manager

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.